Privacy Policy

Last Updated: August 13, 2025

Introduction

Scott Plumbing & Heating, Co. Inc. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us for service requests or estimates
• Schedule appointments
• Fill out forms on our website
• Call our office
• Subscribe to our newsletter or communications

This information may include your name, address, phone number, email address, and service preferences.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our HVAC and plumbing services
• Process service requests and schedule appointments
• Communicate with you about our services
• Send you estimates, invoices, and service reminders
• Respond to your inquiries and customer service requests
• Improve our website and user experience
• Comply with legal obligations
• Send you promotional materials (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of our business
• Consent: With your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Opt-out of marketing communications
• Request deletion of your personal information (subject to legal requirements)
• Restrict how we use your information

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: